DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - USED

I just purchased my third Toyota from Franklin Toyota and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Franklin Toyota. You won't be disappointed. More

Jan 16, 2024 -

SALES VISIT - NEW

I highly recommend Dirk at Franklin Toyota. He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my phone to the car and explain other options that my new car has! He made buying a car easy and took the time to explain everything! More

Dec 29, 2023 -

SALES VISIT - NEW

Nate helped me and my daughter upgrade our cars - was a pleasure to work with! pleasure to work with! More

Nov 27, 2023 -

SALES VISIT - USED

Me and my fiancé bought a truck from there and a week later the truck started to run hot they replaced the thermostat and it was still running hot they said that it’s normal and I told them that I wanted later the truck started to run hot they replaced the thermostat and it was still running hot they said that it’s normal and I told them that I wanted them to buy the truck back they said they have a no buy back policy will never buy another vehicle from here. The manager was rude and unreasonable. More

SALES VISIT - NEW

Thi dealership is amazing! Nate was very helpful and knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my car! At 20 years old he educated me about my credit and helped me leave Franklin with a new 2020 Corolla! I really appreciate Nate and the staff at Franklin! More

SALES VISIT - NEW

This dealership has awesome service after the sale. They are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait. are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait. More

SALES VISIT - NEW

Courteous salesman, knowledge of available products, provided guidance from start to end, helpful financing experience and overall great experience. provided guidance from start to end, helpful financing experience and overall great experience. More

SALES VISIT - NEW

i was preapproved and ready to buy a car. Sales person LH, behaved as an Avon seller. pushing for me to finance the car through the dealership. She added a charge of $1,000 to the car price, for my financ LH, behaved as an Avon seller. pushing for me to finance the car through the dealership. She added a charge of $1,000 to the car price, for my financing with my bank. What kind of business practice is that? More

SERVICE VISIT

I love their Service Department. They are Always Courteous. Jessica is Awesome and their shuttle drivers are The Best Courteous. Jessica is Awesome and their shuttle drivers are The Best More

SALES VISIT - USED

So my wife and I went into Franklin Toyota Statesboro today to purchase a Rav4. Mind you we are repeat customers of this dealership and had all our service work conducted on our previous car there, even today to purchase a Rav4. Mind you we are repeat customers of this dealership and had all our service work conducted on our previous car there, even after we paid it off. We decided to finance through our bank so we wouldn’t have multiple inquiries. We received an excellent rate and decided to use them. So with money in hand we went to Franklin. The salesman at Franklin did an excellent job and was very knowledgeable about the vehicle. We go inside to start the paperwork when the sales manager informs us we can’t use our bank, but we could finance through them then refinance through our bank when we closed the deal. When we told him that that was the only way we would buy the car he excused himself and went into the back with the salesman. Shortly after the salesman returned and told us the general manager said we couldn’t use our bank. Wow the sales manager couldn’t even come to tell us but sent the salesman. Mind you this isn’t a fly by night bank or an internet only bank, but a well established bank in our community. In today’s market I find this ridiculous. Well Franklin Toyota your not the only dealer around….we will take our money to a dealer that values it’s customers. More